Patient Statements

Friendly!

SMB processes patient statements during the first week of every month, they are detailed, easy to read and friendly. 

  • The statements look like they come from you, they are in color and very easy to read
  • We include the patient account # for easy look up
  • The Date of Service is printed on the statement along with the charge amount, total sum of payments made towards the DOS and the balance due
  • The patient is given an explanation for the balance, for example “Copay/Deductible” 
  • All payments posted in the last 30 days are itemized on the statement
  • The patient is given our Toll Free Number to discuss the statement or to make payment arrangements
  • The patient is instructed how to make a payment via phone or by mail
  • The age of the balance is indicated, for example current, 30 days, 90 days, 150 days.

If three statements are sent out and we have not heard from the patient and they have not made any attempt to resolve their outstanding balance we have solutions:

Next Page: Collections

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